Effective Date: June 16, 2025 · Provided by Jacob Pattat d/b/a Groundwork Automation
1. Acceptance of Terms
By accessing or using Lio (LetterheadIO) ("the App", "the Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service. These Terms constitute a legally binding agreement between you ("User") and Jacob Pattat d/b/a Groundwork Automation ("we", "us", or "our").
We reserve the right to update these Terms at any time. Continued use of the Service after changes constitutes acceptance of the revised Terms. We will make reasonable efforts to notify users of material changes via email or in-app notification.
2. Description of Service
Lio is a document generation and template management platform that allows users to create, customize, and send professional business documents using AI-assisted content generation. The Service is offered in two subscription tiers:
• Base Tier ($6.00/month): Includes access to two standard document templates (invoice and estimate) and AI-assisted document generation.
• Pro (Professional) Tier ($12.00/month): Includes access to up to five (5) fully customizable templates, with additional templates available via a custom plan arrangement, a client contact book, Google Drive integration, and automated email delivery of documents.
The Service relies on third-party infrastructure including Anthropic's Claude API for AI generation, Supabase for data storage, Resend for email delivery, and optionally the Google Drive API for Pro (Professional) users. Your use of the Service is also subject to those third-party providers' terms.
3. Eligibility
You must be at least 18 years of age to use the Service. By using the Service, you represent and warrant that you are 18 or older and have the legal capacity to enter into a binding agreement. We do not knowingly collect information from or provide services to individuals under 18. If we become aware that a user is under 18, we reserve the right to immediately terminate their account.
4. Free Trial
We offer a 7-day free trial for new users. No credit card or payment information is required to begin the trial. The following terms apply:
• The free trial provides access to the features of the selected tier for 7 days at no charge.
• At the end of the trial period, continued use of the Service requires selection of a paid subscription plan.
• If you do not provide payment information and select a plan at the end of the trial, your access to the Service will be suspended until payment is provided.
• Free trials are available to new accounts only. We reserve the right to revoke trial access if we determine it is being abused or used fraudulently.
• Free trial usage is subject to the same usage limits as the corresponding paid tier.
• We reserve the right to modify or discontinue the free trial offer at any time without notice.
5. AI Usage Limits
5.1 Monthly Usage Caps. To ensure fair use of the Service and manage underlying AI infrastructure costs, each subscription tier is subject to a monthly usage cap on AI-assisted document generation actions. The applicable cap for your tier is determined by us in our sole discretion and is made available to you within the App (for example, on your account or usage screen). These caps are based on the cost of API calls made to the underlying AI provider (currently Anthropic's Claude API) on your account's behalf, and may be set, adjusted, increased, or reduced at any time, with reasonable advance notice provided for any material reduction affecting your current tier. Under normal use, the vast majority of users will never approach these limits.
5.2 What Happens When You Reach the Cap. If your account reaches its monthly usage cap before the end of your billing period, AI-powered features will be temporarily suspended until your billing period resets. You will receive an in-app notification when you are approaching your limit. Non-AI features of the Service will remain accessible during this period.
5.3 Cap Adjustments. We reserve the right to adjust usage caps at any time. We will provide reasonable advance notice of any reductions to existing caps. Caps may be increased without notice. If you consistently reach your usage cap and require higher limits, please contact us at avery@getlio.co to discuss options.
5.4 No Rollover. Unused AI usage allowance does not roll over from one billing period to the next. Each billing period begins with a fresh usage allocation.
5.5 Abuse Prevention. Automated, scripted, or otherwise abusive use of the Service designed to maximize API consumption is prohibited under Section 7 (Acceptable Use). We reserve the right to suspend accounts engaged in usage patterns inconsistent with normal document generation workflows, regardless of whether the usage cap has been reached.
6. AI-Generated Content — Disclaimer and Limitation of Liability
THE SERVICE USES ARTIFICIAL INTELLIGENCE TO ASSIST IN GENERATING DOCUMENT CONTENT. YOU ACKNOWLEDGE AND AGREE TO THE FOLLOWING:
6.1 No Guarantee of Accuracy. AI-generated content, including but not limited to invoice line items, pricing calculations, totals, client details, dates, and any other document fields, may contain errors, omissions, or inaccuracies. It is your sole responsibility to review, verify, and approve all generated content before sending, distributing, or relying on any document produced by the Service.
6.2 User Responsibility for Document Review. You are entirely responsible for the accuracy and completeness of all documents generated through the Service. We shall not be liable for:
• Financial losses resulting from incorrect invoice amounts, totals, or itemizations.
• Lost revenue, lost leads, or lost business opportunities arising from document errors.
• Disputes with clients or third parties arising from inaccurate or misleading documents.
• Tax, legal, or regulatory consequences resulting from improperly generated documents.
• Any other direct, indirect, incidental, or consequential damages arising from AI-generated content.
6.3 Not Professional Advice. Nothing generated by the Service constitutes legal, financial, tax, or professional advice. You should consult qualified professionals for matters requiring such expertise.
7. Acceptable Use
You agree to use the Service only for lawful purposes. You shall not use the Service to:
• Generate fraudulent, false, or deceptive documents or invoices.
• Impersonate another person, company, or entity.
• Engage in invoice fraud, billing scams, or any other financial deception.
• Store or distribute content that is unlawful, defamatory, or harassing.
• Attempt to gain unauthorized access to other user accounts or the Service infrastructure.
• Use automated or scripted methods to artificially inflate AI usage or abuse the Service.
• Violate any applicable local, state, national, or international law or regulation.
We reserve the right to suspend or terminate any account we reasonably believe is being used in violation of this section, without notice and without liability to you.
8. Intellectual Property
8.1 Your Content. You retain full ownership of the templates you create and the document output generated through the Service. We do not claim any ownership rights over your templates, document content, company branding, or client data. You grant us only the limited license necessary to operate and provide the Service to you.
8.2 Our Property. The App itself, including its underlying code, user interface, design, workflows, automation logic, branding, and the names Lio and LetterheadIO, are the exclusive property of Jacob Pattat d/b/a Groundwork Automation. You may not copy, reproduce, reverse engineer, resell, or create derivative works based on the Service or its components.
8.3 AI Output Ownership. To the extent permitted by applicable law, document output generated through the Service using your inputs is considered your content. You are responsible for ensuring your inputs do not infringe on third-party intellectual property rights.
9. Automated Email Functionality — Disclaimer and Limitation of Liability
Pro (Professional) tier users have access to features that automate the sending of emails to clients on their behalf via our third-party email provider (Resend). By enabling this feature, you acknowledge and agree to the following:
9.1 User Authorization. By enabling automated email, you explicitly authorize the Service to send emails on your behalf to contact addresses stored in your account. You are responsible for ensuring all stored contact information, including email addresses, is accurate, current, and obtained with appropriate consent.
9.2 Incorrect or Unintended Delivery. We shall not be liable for:
• Emails sent to incorrect recipients due to inaccurate contact information in your account.
• Emails sent without your intent due to misconfiguration of automation settings.
• Confidential or sensitive document content delivered to unintended parties.
• Delays, failures, or errors in email delivery caused by third-party email or API services.
• Any damages resulting from unauthorized account access that triggers email sends.
9.3 Your Compliance Obligations. You are solely responsible for ensuring your use of the automated email feature complies with all applicable laws including CAN-SPAM, GDPR, CASL, and any other anti-spam or data protection regulations. We do not assume any liability for your compliance with such laws.
10. Data Storage, Contact Information, and Security
10.1 Third-Party Data Storage. Data stored through the Service is hosted on Supabase infrastructure. We do not operate or directly control the underlying storage infrastructure. Supabase's own terms of service and privacy policy govern data handling at the infrastructure level.
10.2 Data Security Disclaimer. While we take reasonable steps to protect your data, we cannot guarantee absolute security. We shall not be liable for:
• Unauthorized access to or disclosure of contact data, client information, or company information.
• Data loss or corruption resulting from infrastructure failures, third-party service outages, or cyberattacks.
• Exposure of client personal information due to security vulnerabilities in third-party services.
• Any damages arising from unauthorized access to your account by third parties.
10.3 Your Data Responsibilities. You are responsible for: maintaining the confidentiality and security of your account credentials; ensuring you have the legal right to store and process any contact information you input into the Service; complying with applicable data protection laws regarding personal data you store through the Service; and notifying us promptly at avery@getlio.co if you suspect unauthorized account access.
10.4 Data Breach Notification. In the event of a confirmed data breach affecting your stored information, we will make reasonable efforts to notify you in a timely manner consistent with applicable law. Our liability for damages arising from any such breach remains limited as set forth in Section 14.
11. Payment Processing and Billing
11.1 Third-Party Payment Processors. Payment processing for the Service is handled by Stripe, Inc. and/or other third-party payment processors. By providing payment information, you agree to those processors' terms of service and privacy policies. We do not store your full payment card information on our systems. Stripe's terms are available at stripe.com/legal.
11.2 Subscription Tiers and Pricing. The Service is offered at the following monthly rates following the expiration of any applicable free trial:
• Base Tier: $6.00 per month.
• Pro (Professional) Tier: $12.00 per month.
• Additional templates beyond five (5) are available via a custom plan arrangement — contact us to discuss.
We reserve the right to change pricing at any time with at least 30 days advance notice via email or in-app notification. Continued use after a price change takes effect constitutes acceptance of the new pricing.
11.3 Auto-Renewal Disclosure. SUBSCRIPTIONS AUTOMATICALLY RENEW. UNLESS YOU CANCEL BEFORE THE END OF YOUR CURRENT BILLING PERIOD, YOUR SUBSCRIPTION WILL AUTOMATICALLY RENEW EACH MONTH AND YOUR PAYMENT METHOD ON FILE WILL BE CHARGED THE APPLICABLE RATE ($6.00/MONTH FOR BASE, $12.00/MONTH FOR PROFESSIONAL). YOU ARE RESPONSIBLE FOR CANCELING YOUR SUBSCRIPTION PRIOR TO RENEWAL IF YOU DO NOT WISH TO BE CHARGED.
11.4 No Refunds. EXCEPT WHERE REQUIRED BY APPLICABLE LAW, ALL FEES PAID FOR THE SERVICE ARE NON-REFUNDABLE. BY PURCHASING A SUBSCRIPTION OR PAYING ANY FEE FOR THE SERVICE, YOU ACKNOWLEDGE AND AGREE THAT, TO THE MAXIMUM EXTENT PERMITTED BY LAW, NO REFUNDS WILL BE ISSUED — INCLUDING BUT NOT LIMITED TO CANCELLATION, DISSATISFACTION WITH THE SERVICE, OR FAILURE TO USE THE SERVICE. THIS POLICY APPLIES TO ALL BILLING PERIODS, PARTIAL MONTHS, AND UNUSED FEATURES. Nothing in this section limits any non-waivable rights you may have under applicable consumer-protection law.
11.5 Billing Errors. In the event of a documented billing error attributable to our systems, we will work in good faith to resolve the issue. You agree to notify us at avery@getlio.co within 90 days of a suspected billing error. Claims submitted after 90 days are waived. We are not liable for billing errors caused by your payment processor or bank.
11.6 Account Suspension for Non-Payment. We reserve the right to suspend or terminate your access to the Service for non-payment. Outstanding balances remain due and collectible even after account suspension or termination.
12. Google Drive Integration (Pro/Professional)
Pro (Professional) tier users may optionally connect the Service to Google Drive. Lio requests only the drive.file scope, which permits the Service to create and manage the files it saves to your Drive on your behalf; it does not grant the Service access to any other files in your Drive. By enabling this integration, you acknowledge that:
• Lio's use and transfer of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
• Google's own Terms of Service and Privacy Policy govern your Google Drive data.
• We are not responsible for Google service outages, access issues, or data loss.
• Revoking Google access (in your Google Account settings) will disable the related Service features.
• We are not liable for unauthorized Google account access resulting from compromised Google credentials.
• We access only the permissions necessary to provide the Service features you enable.
13. Account Termination and Data Retention
13.1 Termination by You. You may cancel your account at any time through the Service settings or by contacting us. Cancellation takes effect at the end of the current billing period. No refunds are issued for any remaining time in a billing period.
13.2 Termination by Us. We reserve the right to suspend or permanently terminate your account at any time, with or without notice, for: violation of these Terms (including the Acceptable Use section); non-payment of fees; fraudulent, illegal, or abusive use of the Service; exceeding usage limits in a pattern consistent with abuse rather than normal use; or any reason we deem necessary to protect the Service, other users, or third parties.
13.3 Data Retention After Termination. Following account cancellation or termination, we will retain your data — including templates, contacts, and document history — for up to 90 days. After that period, your data will be permanently deleted from our systems. We are not liable for any loss of data following this retention period. If you need to export your data, you must do so before your account is closed.
13.4 Service Modifications and Discontinuation. We reserve the right to modify, suspend, or discontinue any part of the Service at any time without notice or liability. We are not obligated to maintain any specific features, uptime guarantees, or service levels.
14. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, JACOB PATTAT D/B/A GROUNDWORK AUTOMATION SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO: loss of profits, revenue, or business opportunities; loss of data or documents; financial harm arising from document errors or incorrect AI-generated content; harm arising from unauthorized or unintended email delivery; damages arising from data breaches or unauthorized account access; damages arising from payment processing errors or third-party billing failures; and service interruptions resulting from reaching monthly usage caps.
IN ANY CASE, OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL FEES PAID BY YOU IN THE THREE (3) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100.00 USD).
15. Indemnification
You agree to indemnify, defend, and hold harmless Jacob Pattat d/b/a Groundwork Automation from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with: your use of the Service or violation of these Terms; documents generated and sent through your account; your violation of any applicable laws, including data protection or anti-spam laws; any claims by your clients or third parties related to documents or emails sent through the Service; and fraudulent or deceptive use of the Service by you or anyone accessing the Service through your account.
16. Disclaimer of Warranties
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF HARMFUL COMPONENTS. NO UPTIME GUARANTEE OR SERVICE LEVEL AGREEMENT IS PROVIDED UNLESS SEPARATELY AND EXPLICITLY AGREED TO IN WRITING.
17. Governing Law and Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law provisions. Any disputes arising under these Terms shall first be attempted to be resolved through good-faith negotiation. If unresolved, disputes shall be submitted to binding arbitration or the courts of competent jurisdiction in that state.
18. General Provisions
18.1 Entire Agreement. These Terms constitute the entire agreement between you and us regarding the Service and supersede all prior agreements, representations, or understandings.
18.2 Severability. If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
18.3 No Waiver. Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.
18.4 Assignment. You may not assign your rights or obligations under these Terms without our prior written consent. We may assign our rights freely, including in connection with a merger, acquisition, or sale of assets.
19. Contact Information
If you have questions about these Terms, please contact:
Jacob Pattat d/b/a Groundwork Automation · avery@getlio.co
Last updated: June 16, 2025.